RETURN POLICY

We strive to provide you with the finest quality roses, and your satisfaction is our utmost priority. In the event that you receive a product that is damaged or in poor condition, we offer a straight forward returns process to ensure your peace of mind.

Returns Eligibity:

You may initiate a return credit within 7 days from the date of receiving your order if your rose plant(s) arrive damaged or in poor condition. We will return your money or replace/substitute your original order (subject to availability)

How to Initiate a Return:

Please contact us at info@penfieldgardensrosenursery.com.au to initiate the return process.

Upon contacting us, we will need you to include photos of the arrival presentation of your order so we can identify & validate your return request and provide you with a return authorization.

Refund/Exchange:

After receiving your email return request and viewing your photos, we will process a refund to your original payment method or offer an exchange rose(s) based on availability.

We appreciate your understanding and cooperation. If you have any questions or concerns about our returns policy, please do not hesitate to contact us.

Need help?

Contact us at info@penfieldgardensrosenursery.com.au for questions related to refunds and returns.