Privacy Policy
At Penfield Garden Rose Nursery, we are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner.
This Privacy Policy outlines how we collect, use, store, and protect your personal information..
1. Information We Collect
We collect information that is necessary for processing and delivering your order or for providing customer support. This may include:
- Your name, email address, phone number, and postal address
- Payment details (securely processed by third-party payment providers; we
- do not store full card information)
- Order history and communications with us
- Optional information such as feedback or participation in promotions
We collect this information when you:
- Place an order through our website, email, or by phone
- Contact us with an enquiry or request
- Subscribe to our mailing list or provide feedback
2. How We Use Y our Information
Your information is used solely to:
- Process, pack, and deliver your orders
- Communicate with you about your order or enquiry
- Manage customer service and after-sales support
- Send updates, newsletters, or promotions (only if you have opted in)
- Improve our website and customer experience
We will never sell, rent, or share your personal information with unauthorised third parties.
3. Payment Information
All online payments are processed securely through trusted third-party gateways (such as Stripe).
We do not have access to, or store, your full credit card details.
4. Marketing & Communication
If you choose to join our mailing list, we may occasionally send you emails about new releases, special offers, or nursery updates.
You can unsubscribe from these emails at any time by clicking “Unsubscribe” at the bottom of the email or contacting us directly.
5. Cookies & Website Analytics
Our website may use cookies and analytics tools to improve your browsing experience.
Cookies help us understand how visitors use our site, allowing us to enhance layout, navigation, and functionality.
You can choose to disable cookies in your browser settings, although this may affect some site functionality.
6. Disclosure to Third Parties
We only share your information with third parties when necessary to complete a transaction or service.
Examples include:
- Shipping carriers (e.g., Australia Post, couriers) to deliver your order
- Payment processors to securely handle transactions
- IT and website providers who assist in operating our online store
All third-party partners are required to maintain the confidentiality and security of your information.
7 . Data Storage & Security
Your information is stored securely within Australia using trusted digital systems and providers.
We take all reasonable steps to protect your personal information from misuse, loss, or unauthorised access.
If we become aware of any data breach affecting your information, we will notify you and relevant authorities as required by law.
8. Access & Correction
You have the right to access, update, or correct your personal information held by us.
To do so, please contact us via email at [email protected].
We will take reasonable steps to verify your identity before processing your request.
9. Retention of Information
We retain personal information for as long as necessary to provide our services, meet legal obligations, and resolve disputes.
Once it is no longer required, your data will be securely deleted or anonymised.
10. Updates to This Policy
We may update this Privacy Policy from time to time to reflect business or legal changes.
The most current version will always be available on our website and will take effect immediately upon posting.
11. Contact Us
If you have any questions or concerns about your order, please reach out to us at: [email protected] or 0472 580 093.