Terms & conditions
By placing an order with Penfield Garden Rose Nursery, you agree to the terms belokw.
1. General
These Terms apply to all retail sales by Penfield Garden Rose Nursery (“we/us”) to the customer (“you”).
We may update these Terms without notice; the version on our website at purchase time applies.
2. Product Availability
All items are offered subject to availability. If an item becomes unavailable after confirmation, we’ll offer a substitute, store credit, or refund.
3. Pricing
All prices are in AUD and include GST where applicable. Prices may change without notice.
Shipping is calculated at checkout based on method, destination, and order size.
If a pricing/description error occurs, we may correct it and contact you before processing.
4. Payment
Full payment is required at order placement unless otherwise arranged.
Accepted methods: Orders are dispatched once payment has cleared.
5. Ordering & Confirmation
You’ll receive an Order Confirmation by email after payment.
Please check product names, quantities, and delivery details carefully.
If incorrect details cause delay or return, any re-delivery costs are the customer’s responsibility.
6. Order Changes & Cancellations
Contact [email protected] with your order number to request changes/cancellation before dispatch.
- Cancellations incur a $10 administration fee.
- Order changed may incur a $5 administration fee.
- Some orders may not be able to be altered if stock is reserved or packing has begun.
- Orders packed or dispatched cannot be changed or cancelled.
7 . Refunds & Store Credits
Refunds/credits are offered at our discretion and in line with our Refunds, Credits & Cancellations policy.
Refunds are made to the original payment method.
8. Live Plant Guarantee
Plants are inspected and hydrated prior to dispatch. Performance after planting depends on conditions beyond our control.
If plants arrive in poor condition, contact us within 48 hours with photos so we can assess and assist.
9. Delivery
See our Delivery Information page for methods, timeframes, and areas.
We deliver to SA, VIC, NSW, QLD, ACT and do not ship to WA or TAS.
10. Risk & Ownership
Ownership passes to you once paid in full. Risk passes upon delivery to your address or when left at your nominated safe-drop location.
11. Incorrect Address or Missed Deliveries
Please ensure your address and contact details are correct. We are not responsible for delays/loss due to incorrect or incomplete details.
If returned to us, re-delivery charges will apply.